SHIPPING AND RETURNS


Australia wide Shipping


$10 AUD – Standard Shipping: 7-12 working days


Wholesale lead time: 2-3 weeks

Orders with Candles: 12-17 working days.


With our beautiful candles being made in-house, customised with your choice of crystal and scent, the delivery times have now changed. During this time of the COVID-19 crisis and high demand, we have been forced to halve the team meaning, more candles and less hands. We thank you for your patience and understanding.


We do not post to PO BOX or Parcel Locker addresses.


Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact Sendle directly via support@sendle.com. However, if you still require assistance please contact us via hello@cleanseandco.com.au.



International Shipping


$40 AUD – International orders: 3-4 weeks 


We ship worldwide!


International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. 




Returns & Exchanges
 


All items purchased from Cleanse & Co are carefully with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit. 


For breakages and exchange requests, please contact us via contact page or email at hello@cleanseandco.com.au within 72 hours of your receiving your parcel. Refund and store credits will be issued at the discretion of Cleanse & Co.