SHIPPING AND RETURNS
Christmas Cut-off Dates
Online – 30th of November
Click & Collect– 22nd December
Wholesale – 30th October
Orders placed after the listed dates will still be despatched as normal, however, due to the uncertainty of the postage network throughout Australia we are unable to guarantee delivery/pick-up by Christmas.
Our current estimated processing time is up to 1–15 business days + shipping time.
Shipping lead times may be affected due to the high demand of postage services in Australian and around the world as a result of the Covid-19 pandemic. Thank you for your understanding and patience during this time.
Please note, we do not CURRENTLY send to PO Boxes.
Australia wide Shipping
$10 – Standard: 3-6 working days
$30 – Express: 1-5 working days
$100 – Wholesale: 4-6 weeks + shipping time
FREE – Pick up now available from the HQ! Estimated time 2-4 days.
Pick up Address: 22/30 Ramset drive, Chirnside Park VIC 3116
Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact the following couriers based on your order shipping method:
Express Shipping: AusPost - auspost.com.au
Standard Shipping: Sendle - sendle.com.au
We ship worldwide! - $40 AUD - Standard: 2-3 weeks + processing time
International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Returns & Exchanges
All items purchased from Cleanse & Co are carefully with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit.
We do not offer refunds or exchanges for sale items at this time.
For breakages and exchange requests, please contact us via contact page or email at firstname.lastname@example.org within 72 hours of your receiving your parcel. Store credits will be issued at the discretion of Cleanse & Co.
Please note if you wish to cancel your Cleanse & Co order after it has been placed you will incur a $10 cancellation fee.