SHIPPING AND RETURNS



Our current estimated processing time is up to 1–15 business days + shipping.


Shipping lead times may be affected due to the high demand of postage services in Australia and around the world as a result of the Covid-19 pandemic. Thank you for your understanding and patience during this time. 

AUSTRALIA WIDE SHIPPING


$10 – Standard: 3-6 working days after dispatch

$15 – Standard PO BOX & Locker: 3-6 working days after dispatch

$30 – Express: 1-5 working days after dispatch

$100 – Wholesale: 4-6 weeks dispatch time + shipping time


LOCAL PICK UP


FREE – Estimated time 2-4 days

Pick up Address – 22/30 Ramset Drive, Chirnside Park VIC 3116

Pick Up Hours – Monday - Friday 9am to 4pm and Saturday 9am-12pm. 

Please note, we are not open on Sundays.

INTERNATIONAL SHIPPING


We ship worldwide! - $40 AUD - Standard: 6-10 business days + processing time


International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. 




Once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact the following couriers based on your order shipping method:


Express Shipping: AusPost
 - auspost.com.au

Standard Shipping: Sendle - sendle.com.au

International: DHL - dhl.com



RETURNS & EXCHANGES


All items purchased from Cleanse & Co are carefully with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit. 


We do not offer refunds or exchanges for sale items at this time. 


For breakages and exchange requests, please contact us via contact page or email at hello@cleanseandco.com.au within 72 hours of your receiving your parcel. Store credits will be issued at the discretion of Cleanse & Co.


CANCELLATIONS


If you wish to cancel your Cleanse & Co. order after it has been placed you will incur a $10 cancellation fee.




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