Shipping & Returns – cleanse & co.
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DAY 1 - FREE! Zodiac Moon Diary when you spend $100

Congratulations! Your order qualifies for free Aus shipping! You are $150 AUD away from free Aus shipping.

SHIPPING AND RETURNS


SALE ORDERS:

Please allow up to 10 business days for standard shipping orders during our sale periods to be despatched (not including weekends). Express shipping and pick up orders will be processed quicker. We thank you for your patience during busy times.


Our current estimated processing time outside of sale periods is: 1-10 business days.

RECEIVE BY CHRISTMAS CUT OFF DATES


Standard Aus Shipping: 14th December

Express Aus Shipping: 21st December

International Shipping: 21st December
Pick-up Orders: 22nd December


AUSTRALIA WIDE SHIPPING


$12 – Standard: 3-6 working days after dispatch

$20 – Standard PO BOX & Locker: 3-6 working days after dispatch

$30 – Express: 1-5 working days after dispatch


LOCAL PICK UP


FREE – Estimated time 2-4 days

Pick up Address – 4/2 Naxos Way, Keysborough VIC 3173

Pick Up Hours – Monday - Friday 7am to 3pm.

Please note, we are not open on Weekends or Public Holidays.

INTERNATIONAL SHIPPING


We ship worldwide!

6-10 business days + processing time


$20 – New Zealand
$40 – International

$40+ International Other (based on weight)

 

International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. 


International: 

Åland Islands, Bangladesh, Botswana, Brazil, British Indian Ocean Territory, Brunei, Cambodia, Canada, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Côte d’Ivoire, Cyprus, El Salvador, Equatorial Guinea, Eritrea, Fiji, French Polynesia, French Southern Territories, Guernsey, Vatican City, Hong Kong SAR, India, Indonesia, Iraq, Jersey, Kiribati, Kosovo, Laos, Macao SAR, Maldives, Mayotte, Myanmar (Burma), Nauru, Nepal, New Caledonia, Niue, Norfolk Island, Pakistan, Palestinian Territories, Papua New Guinea, Philippines, Pitcairn Islands, Réunion, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, São Tomé & Príncipe, Singapore, Sint Maarten, Solomon Islands, South Africa, South Georgia & South Sandwich Islands, South Korea, Sri Lanka, St. Vincent & Grenadines, Svalbard & Jan Mayen, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Tristan da Cunha, Turkey, Tuvalu, U.S. Outlying Islands, Vanuatu, Vietnam, Wallis & Futuna, Western Sahara, Japan, United States


International Other:

United Arab Emirates, Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Bulgaria, Burkina Faso, Burundi, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Croatia, Curaçao, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, Isle of Man, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mauritius, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Netherlands, Nicaragua, Niger, North Macedonia, Norway, Oman, Paraguay, Poland, Qatar, Cameroon, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Slovakia, Slovenia, Somalia, South Sudan, Sudan, Suriname, Sweden, Switzerland, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, Uzbekistan, British Virgin Islands, Yemen, Zambia, Zimbabwe, Ireland, Italy, Portugal, Romania, Russia, Spain, United Kingdom, Argentina, Chile, Colombia, Costa Rica, Egypt, Guatemala, Kuwait, Malaysia, Mexico, Nigeria, Panama, Peru, Uruguay, Venezuela



Once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact the following couriers based on your order shipping method:


Express Shipping: AusPost
 - auspost.com.au

Standard Shipping: Sendle - sendle.com.au

International: DHL - dhl.com



RETURNS & EXCHANGES


All items purchased from Cleanse & Co are carefully with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit. 


We do not offer refunds or exchanges for sale items at this time. 


For breakages and exchange requests, please contact us via contact page or email at hello@cleanseandco.com.au within 72 hours of your receiving your parcel. Store credits will be issued at the discretion of Cleanse & Co.


CANCELLATIONS


If you wish to cancel your Cleanse & Co. order after it has been placed you will incur a $10 cancellation fee.




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