SHIPPING AND RETURNS
Our estimated processing time is 1-5 business days + shipping time.
Orders with Mystery boxes - please allow up to 5 days processing time + shipping due to the volume on sale days. Please refer to the below estimated shipping times as per your order type.
Australia wide Shipping
$10 – Standard: 3-6 working days
$30 – Express : 1-5 working days
$50 – Wholesale lead time: 4-6 weeks + shipping time
FREE – Pick up now available from the HQ! Estimated time 2-4 days.
Pick up Address: 22 Tesmar Circuit, Chirnside Park VIC 3116
Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact Sendle directly via firstname.lastname@example.org if your order was place before the 19th of January 2021, or AusPost here if your order was placed after the 19th of January 2021.
If you still require assistance please contact us via email@example.com
We ship worldwide! - $20 AUD - Standard: 2-3 weeks + processing time
International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Returns & Exchanges
All items purchased from Cleanse & Co are carefully with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit.
For breakages and exchange requests, please contact us via contact page or email at firstname.lastname@example.org within 72 hours of your receiving your parcel. Refund and store credits will be issued at the discretion of Cleanse & Co.