SHIPPING AND RETURNS


Our estimated processing time is 1-12 business days + shipping time

Orders with Mystery boxes - please allow up to 12 days processing time + shipping due to the volume on sale days. Please refer to the below estimated shipping times as per your order type. 


Once your package has been sent out, you will receive an email with a tracking number. Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact Sendle directly via support@sendle.com.


Australia wide Shipping


$10 – Standard: 7-12 working days

$30 – Express : 2-5 working days

$50 – Wholesale lead time: 4-6 weeks + shipping time


We do not post to PO BOX or Parcel Locker addresses. If you place an order with either, it will automatically be cancelled.



Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact Sendle directly via support@sendle.com


If you still require assistance please contact us via hello@cleanseandco.com.au



International Shippin
g


We ship worldwide! - $40 AUD minimum based on weight

2-3 weeks + processing time


International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. 




Returns & Exchanges
 


All items purchased from Cleanse & Co are carefully with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit. 


For breakages and exchange requests, please contact us via contact page or email at hello@cleanseandco.com.au within 72 hours of your receiving your parcel. Refund and store credits will be issued at the discretion of Cleanse & Co.