SHIPPING AND RETURNS
Whilst we are still able to work, our team has been reduced due to the lockdown restrictions in Melbourne and throughout Australia. We are working our hardest efficiently dispatch your orders but this has resulted in minor delays in getting parcels out. Thank you for your understanding and patience with us during this time. Our current estimated processing time is up to 12 business days + shipping time.
Orders with the Mystery Boxes - please allow up to 12 days processing time + shipping due to the volume on sale days.
During sale periods, please allow up to 12 days processing time + shipping for your parcel due to the high influx of orders.
Please refer to the below estimated shipping times as per your order type.
Australia wide Shipping
$10 – Standard: 3-6 working days
$30 – Express : 1-5 working days
$100 – Wholesale lead time: 4-6 weeks + shipping time
FREE – Pick up now available from the HQ! Estimated time 2-4 days.
Pick up Address: 22/30 Ramset drive, Chirnside Park VIC 3116
Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact the following couriers based on your order shipping method:
Express Shipping: AusPost - auspost.com.au
Standard Shipping: Sendle - sendle.com.au
We ship worldwide! - $40 AUD - Standard: 2-3 weeks + processing time
International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Returns & Exchanges
All items purchased from Cleanse & Co are carefully with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit.
For breakages and exchange requests, please contact us via contact page or email at firstname.lastname@example.org within 72 hours of your receiving your parcel. Store credits will be issued at the discretion of Cleanse & Co.
Please note if you wish to cancel your Cleanse & Co order after it has been placed you will incur a $10 cancellation fee.