Head over to our Product Care page which includes helpful tips on how to get the most from of each product range.
FREQUENTLY ASKED QUESTIONS
How do I care for my products?
Do you have a physical store?
Are the essential oil blends safe for babies and toddlers?
Only the Cleanse & co. kids range of rollers and sprays are safe to use on babies and toddlers over three months of age. Please ensure you read the directions and cautions included on the product card for best way to use.
How do I contact Cleanse & Co.?
I want to change or cancel my order
Get in touch with us via email firstname.lastname@example.org as soon as possible to ensure we can action this before it is sent out. If you order has already been dispatched we will be unable to intercept it.
Please note if you wish to cancel your order after it has been placed you will incur a $10 cancellation fee.
Do you have a phone number I can contact?
Being a small business, at this point in time we prefer to be contacted via email (email@example.com) to allow us to stay on top of everything.
We hope to have a customer service team phone number soon.
I sent an email but haven't got a response?
Please allow 48-72 hours for us to get back to you due to the influx of emails we receive daily.
A wonderful customer service member will be in contact with you as soon as they can to help with any enquires you may have.
Do you have any discounts?
Keep up to date with any current promotions by signing up to our newsletter or keeping an eye out on our social media channels.
(If you sign up to our newsletter you will receive 10% off your first order too!)
What payment methods do you accept?
We do offer Afterpay and Paypal. We also accept VISA, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
How often do you restock?
We re-stock new products every Thursday 8pm.
Make sure you follow us on instagram to keep up to date with stock updates + exclusive sneak peaks.
Do you do custom orders?
Can you source a crystal for me?
We can help assist in sourcing a specific crystal or statement piece for you if you are after something special. We cannot always guarantee it but are more than happy to help you as much as we can. Get in contact with us to discuss further at firstname.lastname@example.org.
What is your Australian Business Number (ABN)?
Cleanse & co.’s ABN number is: 56 635 358 806
SHIPPING & RETURNS FAQs
How long until my order is despatched?
What is the pick up address?
For all orders selected to be picked up from our Cleanse & Co. HQ, the address is: 2/4 Naxos Way, Keysborough Victoria.
We are currently open Monday - Friday 7am to 3pm and are closed weekends + public holidays.
You will receive an email when your order is ready for pick up.
What is the pick up address?
My item is damaged or faulty, what do I do?
Unfortunately accidents can happen and we do our best to ensure each item finds itself to you in perfect condition. If your item arrives damaged or faulty, please email us at email@example.com within 72 hours so we can work out the best solution for you.
30% off candles - Subscribe & save!
How does it work?
4. Fresh candles all year round - Trust us, you'll love this! Ordering in advance will feel effortless and come as a pleasant surprise when your fave cleanse & co candle arrives at your door.
Why subscriptions are a good idea:
Reason #1: Firstly, you get a VIP savings 30% off the RRP - yes please!
Reason #2: Subscriptions allow you to order ahead so your beautiful candle arrives in perfect timing as your previous one burns to an end.
Reason #3: For all of the organisation Queens out there, we have your Birthday's and gifts sorted! Plan ahead just in time for your besties or loved ones bday. Make it extra personal by selecting their sign from out Zodiac candle range.
Reason #4: Conscious consumers can purchase a candle with their first order, then switch to the wax refills to minimise waste and costs ~ 'Your favourite products, the planet loves too' - Cleanse & Keep.
How do I manage my subscription?
We've made this super customisable so you can mix it up depending on your vibes!
Click manage subscription to:
- change the candle scent
- change the candle type
- update profile settings
- change address
- update payment settings
- edit subscription schedule
- skip or cancel subscription
+ much more!
Can I skip or cancel?
Yes! Your can skip or cancel after at least 2 shipments.
When will I receive my candle?
Candles will be dispatched on the date of the first order, 2, 3 or 6 months later. Shipping times may vary depending on where you are located in Australia.
We hand-pour and customise each candle just for you! Want to change it up? You have a week to change the scent and kind before payment is processed and the candles are sent out to you.
Login here to make changes to your subscription.
International or Australia only?
International or Australia only?
Need further assistance?
HIGHER LOVE CLUB REWARDS FAQs
Like the laws of the universe; what you put out, you receive back to you. This is our way of giving back to our loyal angels!
Now with 6 new ways to earn:
• Signup (20 points)
• Follow on Instagram (50 points)
• Like us on Facebook (20 points)
• Place an order and receive 1 point for every dollar you spend.
Tiers are calculated over a calendar year. Every year, your points total will reset ~ New Year, New You! Rewards must be redeemed within 6 months of receiving.
*Please note, points vouchers cannot be used with any other offer or sale.
How do I join?
Click the 'C.' icon on the bottom right of your screen and follow the prompts.
There are also links located in the navigation menu or in the footer section at the bottom of the page. You will need to verify your account before you can use. A verification email will be sent to your selected email address.
Your cleanse & co account is the same as your Higher Love Club account.
How do I check how many points I have?
Click the 'C.' icon at the bottom right of the screen at any time to view your current points total and any vouchers you have received. Once you have placed an order, refresh the page to see your new points total.
I received a refund, do I get to keep my points?
If you receive a refund for whatever reason, your points will be automatically deducted from your total and any vouchers will be cancelled if no longer meeting the required points total.
Are shipping costs included?
Unfortunately not. You do not receive points from shipping fees.
Can I save my points or do I have to spend them?
Yes, you can! You do not have to spend all at once.
Any points you don't use will stay on your account and don't expire.
How do I redeem my points?
Click the 'C.' icon in the bottom right corner > click 'ways to redeem' > select the offer you wish to redeem > a code will be sent out to you. Paste this code in to the discount section at checkout.