FREQUENTLY ASKED QUESTIONS
How do the COVID-19 restrictions affect my order?
Do you have Afterpay?
Yes! We have Afterpay. We also accept payments from PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
How long until my order is despatched?
What can cause my order to be delayed?
How do I care for my products?
How long does it take for a refund to be processed?
Refunds usually take 48-72 hours to be approved, then 5-10 working days for the money to find it’s way back into your account depending on which bank you are with.
My item is damaged or faulty what do I do?
Unfortunately accidents happen and we do our best to ensure each item finds itself to you in perfect condition. If your item arrives damaged or faulty, please email us at email@example.com within 72 hours so we can work out the best solution for you.
How do I contact cleanse and co?
If you have any questions, suggestions or feedback please feel free to get in touch via our contact page or email direct to firstname.lastname@example.org.
What is your Australian Business Number (ABN)?
Cleanse & co’s ABN number is: 56 635 358 806
Do you have a phone number?
Being a small business, at this point in time we prefer to be contacted via email to allow us to stay on top of everything. We hope to have a customer service team phone number soon.
Do you have a store?
We have a small store coming soon! Follow us on social media to stay updated on the opening date. You can also check out our stockist list to see where you can find some of our products in store.
I have sent an email and have not got a response?
Please allow 48-72 hours for us to get back to you. A wonderful Cleanse team member will be in contact with you as soon as they can to help with any enquires you may have.
Do you reply to my instagram comments or direct messages?
We wish we could get back to all of our wonderful customers and followers! However we receive so many direct messages and comments each day, it would take too much time away from creating magical new products for you all. If you wish to get in contact with us, please email us at email@example.com or via our contact page.
How often do you re-stock?
We re-stock new products every Monday & Thursday 8pm. Make sure you follow us on instagram to keep up to date with stock updates and flash sales!
How do I know what size ring I am?
This is a tricky one! We suggest checking out the ring size options we stock, use a ruler to measure a size (53mm for example) on a strip of paper or string, then wrap around your finger as a rough guide.
Are the Cleanse & co. rollers and sprays safe for babies and toddlers?
Only the Cleanse & co. kids range of rollers and sprays are safe to use on babies and toddlers over three months of age. Please ensure you read the directions and cautions included on the product card for best way to use.
Do you do custom orders?
We can do custom orders for baby showers, weddings, corporate events etc. Get in contact with us to discuss further at firstname.lastname@example.org.