FREQUENTLY ASKED QUESTIONS


Do you have Afterpay?

Yes! We have Afterpay. We also accept payments from PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

How long until my order is despatched?

Australia wide Shipping


$10 AUD – Standard Shipping: 7-12 working days


Wholesale lead time: 2-3 weeks


Orders with Candles: 12-17 working days.


With our beautiful candles being made in-house, customised with your choice of crystal and scent, the delivery times have now changed. During this time of the COVID-19 crisis and high demand, we have been forced to halve the team meaning, more candles and less hands. We thank you for your patience and understanding. 


We do not post to PO BOX or Parcel Locker addresses.


Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact Sendle directly via support@sendle.com. However, if you still require assistance please contact us via hello@cleanseandco.com.au. 


International Shipping 


$40 AUD – International orders: 3-4 weeks


New Zealand, Canada, United States, Singapore, Belgium, Netherlands, United Kingdom. 


International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. 


Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact Australia post directly via auspost.com.au/help-and-support. However, if you still require assistance please contact us via hello@cleanseandco.com.au.


What can cause my order to be delayed?

Orders may be delayed during sale periods and peak order times. Check out our shipping and returns page to get an idea of when your order may arrive.

How do I care for my products?

Head over to our Product Care page which includes helpful tips on how to get the most from of each product range. 

How long does it take for a refund to be processed?

Refunds usually take 48-72 hours to be approved, then 5-10 working days for the money to find it’s way back into your account depending on which bank you are with.

My item is damaged or faulty what do I do?

Unfortunately accidents happen and we do our best to ensure each item finds itself to you in perfect condition. If your item arrives damaged or faulty, please email us at hello@cleanseandco.com.au within 72 hours so we can work out the best solution for you.

How do I contact cleanse and co?

If you have any questions, suggestions or feedback please feel free to get in touch via our contact page or email direct to hello@cleanseandco.com.au.

What is your Australian Business Number (ABN)?

Cleanse & co’s ABN number is: 56 635 358 806

Do you have a phone number?

Being a small business, at this point in time we prefer to be contacted via email to allow us to stay on top of everything. We hope to have a customer service team phone number soon.

Do you have a store?

We have a small store coming soon! Follow us on social media to stay updated on the opening date. You can also check out our stockist list to see where you can find some of our products in store.

I have sent an email and have not got a response?

Please allow 48-72 hours for us to get back to you. A wonderful Cleanse team member will be in contact with you as soon as they can to help with any enquires you may have.

Do you reply to my instagram comments or direct messages?

We wish we could get back to all of our wonderful customers and followers! However we receive so many direct messages and comments each day, it would take too much time away from creating magical new products for you all. If you wish to get in contact with us, please email us at hello@cleanseandco.com.au or via our contact page.

How often do you re-stock?

We re-stock new products every Monday & Thursday 8pm. Make sure you follow us on instagram to keep up to date with stock updates and flash sales!

How do I know what size ring I am?

This is a tricky one! We suggest checking out the ring size options we stock, use a ruler to measure a size (53mm for example) on a strip of paper or string, then wrap around your finger as a rough guide.

Are the Cleanse & co. rollers and sprays safe for babies and toddlers?

Only the Cleanse & co. kids range of rollers and sprays are safe to use on babies and toddlers over three months of age. Please ensure you read the directions and cautions included on the product card for best way to use.

Do you do custom orders?

We can do custom orders for baby showers, weddings, corporate events etc. Get in contact with us to discuss further at hello@cleanseandco.com.au.